SERVICES

Our aim is to complete all of the contract termination investigation work, administration, evidence cataloguing/formatting, case build and handover to a Solicitor within 14 days of the receipt of your correct documentation and paperwork. This entails a lot of man hours of work and commitment by an administrative and paralegal team but we have your best interests at heart at all times and aim to succeed with being on pace as agreed. At point of handover, our work is done and liability thereafter resting with the Solicitor and their specific team.

When your case is handed over to the Solicitor, you are in safe hands and their cases normally run anywhere from 6 months to a year. Obviously, this is dependent on your case specifics relevant to the product, the period when purchased, the legislation changes, evidence and witnesses, plus existing cases that have set the precedence. Some cases are similar and some unique. It’s a specialist area and we diligently and tenaciously work through your case to the best interests of us jointly. We have seen companies use the maximum time limit to respond to communications, to drag their heels and stall for time, plus we have to collate evidence and that can take time also. Again, our legal instructions do know what they are doing, so it will be done within the remit of what is reasonable in way of expectations.

Most people are very aware that personal litigation using established Solicitors is a costly experience. But at the same time, most people are also aware that unless using a Solicitor or Lawyer, most companies and corporations render an individual powerless to gain any satisfaction of resolution or feeling of justice, when clearly duped or mis-sold. So the bias has always been in the favour of the victimiser to run free, potentially and habitually abusing its member base with constant ways of just taking more money off them with false promises of satisfaction and exclusivity. Now our commercial and personal advantage is that finally, regular, honest people can get the expertise that they need to have a fighting chance of justice without having to pay ridiculous costs upfront. Our Service is honest, our fees realistic, thorough and has the Solicitors and Lawyers instruction fees covered so that you have a clear chance of redress. To our knowledge, nobody has a turnkey solution like this, which puts clients first. We care.

Like with any other law firm you are the boss, you are instructing us. You can cancel our services any time (we are not timeshare, we have no cooling off period as you can exercise your right any time), and in that case, we will refund you those fees which were not spent yet in preparing your claim. Depending on each stage when you are stopping your case it can have different consequences what your lawyers would also inform you to make sure you are making the right decision.